Survey Overview
The supporting staff satisfaction survey was conducted in December 2024 to evaluate the quality of management services in the Mathematics Department. This survey is an updated version of the survey conducted in May 2023, now encompassing a broader range of aspects to provide a more comprehensive understanding of supporting staff’s satisfaction levels.
All staff members participated in the survey using a unique token, ensuring anonymity to promote freedom of expression and unbiased responses. A total of 9 respondents out of 11 active staff members completed the survey, representing a response rate of 81.8%. The respondents were asked to rate their satisfaction for each aspect using a Likert scale ranging from 1 (lowest satisfaction) to 5 (highest satisfaction).
Assessment Report Summary
The survey evaluated the following key aspects of management services:
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Leadership: Includes communication between leadership and staff.
- Average Score: 4.67
- Findings: Leadership received the highest average score, reflecting strong communication and positive engagement between department leadership and supporting staff.
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Task Management: Satisfaction with task assignments and job management.
- Average Score: 4.00
- Findings: While rated positively, task management was identified as an area where improvements in clarity and fairness could enhance satisfaction.
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Facilities: Adequacy of departmental facilities provided to staff.
- Average Score: 4.22
- Findings: Staff found facilities to be sufficient, though suggestions for further upgrades were noted.
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Recognition: Evaluation of reward and recognition systems for staff performance.
- Average Score: 3.78
- Findings: This aspect had the lowest score, indicating that staff feel the reward and recognition system could be more effective in acknowledging their contributions. The low score may be attributed to the incentive system, which staff perceive as insufficient. However, a new incentive system has recently been implemented, which is expected to improve satisfaction in future surveys.
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Development Support: Includes support for skill development and professional growth.
- Average Score: 4.39
- Findings: Development support was rated highly, with respondents appreciating efforts to enhance their skills and career growth opportunities.
The scores for these aspects can also be seen in Figure 1, which provides a visual representation of the overall satisfaction levels across key aspects.
Opportunities for Improvement
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Leadership:
- Maintain and enhance regular communication channels to ensure staff remain informed about departmental goals and initiatives.
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Task Management:
- Improve the clarity and transparency of task assignments to ensure workloads are distributed fairly and efficiently.
- Conduct periodic reviews of task assignments to address concerns and foster inclusivity.
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Facilities:
- Allocate resources to upgrade and modernize existing facilities to meet the evolving needs of staff.
- Periodically collect feedback from staff to prioritize facility improvements.
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Recognition:
- Monitor the implementation of the new incentive system to ensure it addresses staff needs effectively.
- Solicit feedback from staff on how they would like to be recognized for their contributions.
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Development Support:
- Expand training programs and workshops tailored to the needs of supporting staff.
Monitoring and Evaluation
A follow-up survey will be conducted in December 2025 to evaluate the effectiveness of the proposed improvements. In the meantime, the Head of Department will coordinate the management to ensure the timely implementation of proposed strategies.